Refund policy

Thank you for shopping with Hristov Grill Solutions. We want you to be happy with your purchase. This policy explains how returns, refunds, and exchanges work.

Right of Withdrawal (EU Customers)

If you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at hristovofficial7@gmail.com before the 14-day period expires. You must send back the goods within 14 days of informing us of your withdrawal, in their original condition and packaging where possible. You are responsible for the direct cost of returning the goods unless the item is faulty or not as described.

Returns (All Customers)

Outside the EU withdrawal right above, we accept returns within 14 days of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it. Proof of purchase is required.

To start a return, contact us at hristovofficial7@gmail.com with your order number. We will provide instructions for where to send your item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days. Original shipping costs are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the item and packaging, and we will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

Items that have been used, are missing original packaging, or are returned more than 14 days after delivery may not be eligible for a refund.

Contact Us

If you have questions about this Refund Policy, contact us at hristovofficial7@gmail.com or Kazanlak, Starozagorska 15, 6100 Kazanluk, Bulgaria.